What is Duraflex?
Duraflex is made of fiberglass, plastic, and flex resins to obtain its unique features. It is essentially made of fiberglass and will behave like fiberglass with slightly better durability than the average fiberglass part.
How can I repair a Duraflex part?
Duraflex parts can be repaired in the same way that you would repair a standard fiberglass part.
Where are you guys located?
We are strictly an online based company so we do not have an actual physical (brick and mortar) store that you may visit us at, but our manufacturer's warehouse is located in Fullerton, CA and we are based out of Southern California as well.
I live locally, can I inspect an item before I decide to buy?
Yes, you may visit the manufacturer's warehouse in Fullerton, CA. Let them know you are a customer of XSV Custom Auto and they will be more than happy to assist you. However, please be advised that our low prices are only available if purchased online through us. The manufacturer will not honor our prices or accept your payment on our behalf. If you attempt to make a purchase through the manufacturer directly, they will charge you the full manufacturer's retail price.
May I do local pickup (will call)?
Yes, you may do local pickup but payment must be submitted to us before attempting to pick your order up from the manufacturer's warehouse. The manufacturer will call you to let you know when your order is ready to be picked up; which is usually 1-2 business days from when you submitted your order. If you need to pick your order up ASAP, please contact us at firstname.lastname@example.org and we will do our best to expedite the processing of your order.
Do the side skirts/fenders come as a pair?
Yes, all side skirts and fenders come as a pair, only.
Are these products street legal?
Some of the products we provide are for off-road use only. Please check with your local police department for laws governing your area.
Do your kits come painted?
No, our kits do not come painted. Due to the differences in paint condition and shading over time, it is almost impossible for us to color-match your car when your car is not sitting in front of us. Thus we recommend you take it to a professional body shop to have the kits prepped, primed, and painted.
Are your products insured during shipping?
Yes, all our products are insured during shipping.
The driver is at my door step, what should I do?
Inspect the package and its contents for any damages in front of the delivery person. Do not assume that the items are in good condition just because the box looks undamaged. If the items are all there and in good condition, sign the bill of lading like normal. If any damages or problems are found, write "DAMAGED" on the bill next to your signature and in front of the delivery person. Accept the package and retain all packaging materials. Contact us within 24 hours to file a damage claim and we will have the manufacturer ship out a brand new replacement piece as soon as possible. Failure to write "DAMAGED" on the delivery bill signifies that you received your order in good condition and voids the shipping insurance and any subsequent shipping damage claim we attempt to file on your behalf.
I got my order and I signed for the product, but now I noticed there damages to it. Can I return it?
If at the time you received the products no signs of damages were noted down on the delivery bill, the products cannot be returned to us. Once the package is received and signed as clear by you, our insurance with the shipping company is voided. You can, however, make a claim with the shipping company directly. This does not mean that you will not get your claim, only that Aftermarket Mods, XSV Custom Auto, and the manufacturer will no longer be responsible for your claim.
Do you guarantee fitment?
Due to the nature of fiberglass, we do not guarantee fitment. Since they are all hand made, minor differences can occur. Also, there are a number of possibilities as to why products do not fit perfectly, such as accidents, heat, poor installation, etc, it is very difficult to guarantee perfect fitment. However, we can attempt to file a defective item claim with the manufacturer. If the item is deemed defective and too far out of spec, you will be given the option of being sent a brand new replacement part, or a refund. In the case that a full kit was purchased, refunds or replacements will only be offered for the parts that are deemed defective.
Can I return an item?
We do guarantee satisfaction on our products. If for any reason you are not satisfied with what you ordered, simply return it within 5 days of receipt, and we will refund you the product price in full. Initial and return shipping fees are nonrefundable unless an error was made by us or the manufacturer.
Do I need to remove the reinforcement bar?
The removal of the reinforcement bar may be necessary for the fitment of our aftermarket products. In some instances the reinforcement bar may only need to be trimmed down for fitment of our products.
Do your kits come with hardware and instructions?
Some of our more common kits come with instructions and hardware. However, we still recommend having a professional body shop with experience in these products to perform installation.
Is it hard to install these products?
For an experienced body shop, it can be very simple to install our products. This is not always the case for body shops that have no experience in installing aftermarket body kits. Even though you might feel you have the experience and knowledge to install it yourself, we do not recommend for any of our customers to install the products themselves. Please be advised that our recommendation is to take it to a professional. If the body shop is going to charge you anything over $1000 to paint and install, you are probably better off finding another source.
What kind of body shop should I have this kit installed by?
When looking for a body shop to install your kit, look for one with experience in doing such installations. A body shop with 30 years experience in doing collision work but no experience in aftermarket body kits is not recommended. It would be better to take the kit to a body shop with just 2 years in business but specializing in installing aftermarket body kits.